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Parents & Carers

What to do if you are worried about a child 

It is everybody’s responsibility to keep children and young people safe. If you’re concerned that a child is being abused or neglected you should report it so that the child can be protected. 

If you are a member of the public and think the child is in immediate danger or in a life threatening situation you should call the police. 

For all other less urgent concerns speak to somebody in the Children and Families Hub (formerly known as the MASH). The trained professionals will listen to your concerns and make decisions about the next steps to ensure the child’s safety and wellbeing. 


How to make a complaint 

If you have a complaint about children’s social care you can find contact details for making complaints to Children’s Services at Merton Council’s complaints page. 

The MSCP expects all professionals and volunteers to have the highest standards of behaviour with regard to children and young people.  If you are concerned that a member of staff or volunteer may have harmed a child, please seek advice from the Local Authority Designated Officer (LADO) 

John Shelley remains our designated LADO with Christine Dyson working as LADO on Wednesday’s and half day Friday’s (which Christine & John will alternate mornings/afternoons).

LADO Business Support Officer: Jody Louis 020 8545 3179

Please ensure all correspondence to LADO is sent to the LADO inbox – should a consultation or referral be required, or phone 020 8545 3179